Best Practices & FAQs

Best practices

• Encourage adoption – Remind account holders that enabling notifications helps them stay informed about deadlines, billing, and roster updates.

• Highlight iOS setup – Make sure iPhone and iPad users know they must install to their Home Screen to receive notifications.

• Test before rollout – Staff can use the Test Notification feature to confirm that notifications are working as expected.

• Review usage periodically – Check for inactive or disabled subscriptions to ensure account holders are still connected.

Frequently Asked Questions

Q: Why doesn’t an account holder see notifications?
A: Their browser may have blocked notifications, the subscription could be inactive or disabled, or they may not have installed to their Home Screen (iOS only).

Q: Can notifications be customized per member?
A: Yes. Account holders can assign a device subscription to a specific member, so that device only receives notifications relevant to that member.

Q: What happens if a subscription is disabled?
A: Disabled subscriptions are skipped automatically during delivery. Account holders can resubscribe the device if needed.

Q: Do account holders need to log in for notifications to work?
A: No. Once subscribed, notifications are delivered even if the account holder is not actively logged into the site.

Q: Are there differences between devices?
A: Yes. iOS requires the Home Screen installation, while Android and most desktop browsers support notifications directly in the browser.