Delayed Payments

Understanding Delayed Payments:
Some payment methods, like banking debits, don't process immediately. These are known as delayed payments.

Identifying Delayed Payments:

1. If a customer's primary payment method is one that processes payments with a delay:
   • When you attempt to sweep an invoice, a payment entry will be created. This entry will have its Charge Status set to "In progress" and the Payment Status as "Processing".
   • The corresponding invoice will display an hourglass icon next to the invoice number, indicating that payment is still pending.

Handling Delayed Payments:

• Patience is Key: These payments can take a few days to process. It's normal, and there's no need for immediate concern.
• Stay Informed: Regularly check the payment status in Pool Queue to see if it has been updated.
• Communicate with Customers: It's a good idea to remind customers using these payment methods about the potential delay, so they're not caught off guard.